Complaint Board

We value your feedback and are committed to resolving your concerns

Response Time

We aim to resolve all complaints within 7 working days

Multiple Channels

Submit complaints via online form, email, or phone

Escalation Process

Clear escalation mechanism if not satisfied with resolution

Complaint Resolution Process

Simple and transparent process to address your concerns

Day 0

Submit Complaint

Fill out the complaint form with complete details

Within 24 hours

Acknowledgment

Receive complaint ID and acknowledgment via email

Day 1-5

Investigation

Our team investigates your complaint thoroughly

Within 7 working days

Resolution

Final response and resolution communicated

File a Complaint

Please provide complete details about your complaint. All fields marked with * are mandatory.

Note: Upon submission, you will receive a complaint ID via email. Please keep this ID for future reference and tracking. We aim to acknowledge all complaints within 24 hours and resolve them within 7 working days.

Escalation Matrix

If you are not satisfied with the resolution provided, you may escalate your complaint through the following channels:

Level 1

Grievance Officer

Name: Mr. Rajesh Kumar

Email: grievances@marketproadvisory.com

Phone: +91 97253 91258

Timeline: 7 working days

Level 2

Principal Officer

Name: Ms. Priya Sharma

Email: principal@marketproadvisory.com

Phone: +91 98765 43211

Timeline: 15 working days

Level 3

SEBI SCORES

Portal: https://scores.sebi.gov.in

Email: scores@sebi.gov.in

Address: SEBI Bhavan, Mumbai - 400 051

Timeline: As per SEBI guidelines

Alternative Contact Methods

You can also reach us through the following channels

Email

compliance@tradexic.in

Phone

+91 97253 91258 (Mon-Sat, 9 AM - 6 PM)

Written

Vihav Supremus, Near Amin Party Plot, VADODARA, GUJARAT, 391101

Frequently Asked Questions

How long does it take to resolve a complaint?
We aim to resolve all complaints within 7 working days. Complex issues may take up to 15 working days. You will be kept informed throughout the process.
Will I receive a complaint ID?
Yes, upon submission of your complaint, you will immediately receive a unique complaint ID via email. Please keep this ID for tracking and future reference.
Can I track my complaint status?
Yes, you can track your complaint status by contacting our grievance officer with your complaint ID, or by emailing complaints@marketproadvisory.com.
What if I'm not satisfied with the resolution?
If you are not satisfied with the resolution, you can escalate your complaint to our Principal Officer. If still not satisfied, you may approach SEBI through their SCORES portal.

Download Complaint Form

Download the standard format for filing physical complaints

Download Form (PDF)